Flood-impacted REINSW members in the Northern Rivers region have faced many problems to solve – but ensuring phone calls continue to be answered promptly and professionally hasn’t been one of them, thanks to the generosity of OfficeHQ.
As Australia’s leading virtual reception service provider, OfficeHQ already supports approximately 600 real estate agencies nationally by helping to connect them with more sellers, buyers, landlords and tenants.
Founded in Sydney in 2003, the company provides call answering services around the clock for thousands of clients nationwide – businesses of all sizes, across various industries – with more than five million calls handled in the past 12 months by its team of 170 receptionists based on the Sunshine Coast.
In April, as a corporate partner of REINSW, OfficeHQ offered free virtual reception services for one month to member agencies and agents affected by the Northern Rivers floods.
In acknowledgement of the difficulty faced by agencies in managing phone communications with offices inundated and staff working remotely, OfficeHQ’s hope was to make it easier for affected REINSW members to:
- Keep phone lines open
- Have teams remain connected
- Ensure clients, prospective clients, buyers or tenants can still reach them.
This original offer has now been extended, enabling impacted members to still sign up for a free month of virtual reception services until 30 June 2022.
OfficeHQ Global BDM Rob Moffitt said helping flood-affected agencies is all about giving back.
“The real estate industry has been a constant source of business for OfficeHQ and has assisted in developing our footprint to what it is today,” Rob said. “It’s therefore incumbent on us to help these folks at their time of need.
“Our staff live and work in South East Queensland and to see the devastation of towns just across the border – such as Lismore, Ballina, Mullumbimby and Byron – has been heartbreaking. And it’s the Australian way to assist those in need.
“As it remains business-critical for every phone call to be answered, the gesture is about taking some pressure off, as agencies and agents focus their efforts on picking up the pieces.”
Real estate agents and property managers benefit from using OfficeHQ’s services to ensure they never miss an important call, such as:
- A new client keen to list their property for sale
- A cash buyer excited to see a property that afternoon
- A landlord making enquiries regarding management fees
- A tenant reporting an emergency at 2.30am.
OfficeHQ’s service offerings range from simple message-taking to full integration with CRMs and online calendars, enabling receptionists to input leads directly or schedule appraisals and other meetings – all for a fraction of the cost of an in-house employee.
Learn more about OfficeHQ at officehq.com.au
Free call answering for a month*
Flood-affected REINSW members located within the Northern Rivers region can sign up using the promo code REINSW1month before 30 June 2022, and OfficeHQ will answer your calls absolutely free for a whole month.*
Go to officehq.com.au/flood-relief
* Conditions apply. REINSW members must be located within the Northern Rivers region (including Lismore, Ballina, Byron, Mullumbimby, Murwillumbah and surrounds).